Some might think that jobs like being a lawyer or doctor, which require extra years of schooling and then years of "apprenticeship" to do effectively are hard jobs. But apparently, it is working in food take-out that is the real rocket science of the employment world. At least, that's what I'd have to conclude from a non-scientific sampling of take-out from many restaurants on a repeated basis over many years now.
It doesn't matter if it is McDonald's or Outback steakhouse. It doesn't even seem to matter which restaurant or person fills the order. With consistency that would make the trains run on time in Switzerland, orders are messed up, things are missing, or in the wrong quantity, on upwards of 1/3rd of the time (or more). Sometimes it seems like every other time we go to a certain restaurant for take-out, we are using a coupon or some other thing we got from when the screwed up the order the previous time.
What I'd really like to know is: What the hell is the problem? It should be simple enough to keep an order straight. I mean, why not at least have a system in place where you have a checklist of what is supposed to go in an order and then double check it before it goes out the door? It is not like our orders tend to be all that large or complicated. Far from it - often, they are fairly simple. It amazed me just how often even an order at McDonald's drivethrough like: 2 hotcakes and 2 egg mcmuffins (and NOTHING ELSE) would still get messed up - I'd either not get the mcmuffins or I'd just get one, and I'd not get the hotcakes or I'd just get one.
As a result, I now check over every single item every time I pick up take-out. And maybe that ultimately is what we're all just going to have to do, but I would hope that this is an extra failsafe rather than a requirement because the packers don't bother to get it right in the first place.
Really, just what is so complicated? I asked it above and I ask it again. This isn't complicated. Make a check list. Then check the list. Why oh why does this simple thing seem to evade so many across the spectrum of so many restaurants? My enquiring mind wants to know.
I was planning on posting this yesterday after getting take-out from Outback steakhouse where the person assured me she checked twice on my order. And my food was, in fact, correct. My drink was another matter. It was entirely missing. Then the busy-ness of the weekend took over and I forgot about it. Then this morning, Cracker Barrel. Biscuits and gravy. Or rather, just gravy, hold the biscuits. Just what we needed. And so I remembered again to do this post. Btw, if anyone got the biscuits without the gravy, I'm willing to do a half-and-half exchange.
4 years ago